Vitality Benefits

I have on two occasions and most recently canelled my Vitality benefits. The first time in May and last week. I have now received an email stating that my medical benefits have been temporarily suspended. The Vitality department and the personnel are totally *********** to say the least. I will not sit on the phone for a third time trying to get through to the useless individual to attempt to cancel for a third time. My last telecommunication with Vitality section that they have record of me canceling on May 2021 and, that I have been debeted in the mean time. Just shocking to say the least