TN
Theresa N

1 reviews | Active since Mar 2013

22 Jan 2021, 18:29

Vitality baby

I'm so disgusted with vitality baby, my 10% babies r us discount is not working, last week I went to purchase my baby travel system and camp cot only to be told my 10% discount code is invalid. So I walked out the shop got in touch with discovery the next day and they said they would look into it. A few days later I get an email to say the code is active..so today I go back into the store to purchase the items again only to be told.again that the code is invalid. So on two Occasions I have been made a fool of because it's not working!!! I call into the call.centre to sort it out right there and then and of course I can't be helped. It has to be logged again!! Its disgusting that you can put unnecessary stress on a pregnant woman!!

0
Replies (4)
Discovery Health
Discovery Health's reply25 Jan 2021, 07:20
Official
Dear Theresa

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

TN
Theresa N's update27 Jan 2021, 11:40
Reviewer Update
why am I not surprised, I have not had calls from Discovery.
Discovery Health
Discovery Health's reply27 Jan 2021, 13:14
Official
Dear Theresa

We have contacted you regarding your query.

Regards 
Discovery Health Servicing Team
TN
Theresa N's update01 Feb 2021, 09:03
Reviewer Update
So I was promised a call on Friday and nothing!! absolutely appalled.