QH
Quinton Henry-Taylor

1 reviews | Active since Feb 2015

15 Oct 2022, 14:18

Vitality asking REjoining FEE AGAIN

Vitality asking REjoining FEE AGAIN

Good day,

I have been a client with your establishment for 3 consecutive years.

I have cancelled due to retrenchment (and didn't knew i would get a part time vacancy so fast again)

Long story short, contract was cancelled end September (paid 4 months i didn't went to gym) now wants to restart at new location, and was adviced have to pay again a rejoing fee (not even 30days has passed)

I am not happy about this. Please try and resolve this (I am not going to pay a rejoining/activation fee again)

Thank you

Virgin Active SA Discovery Vitality

0
Replies (2)
Discovery Health
Discovery Health's reply17 Oct 2022, 06:35
Official
Dear Quinton H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply19 Oct 2022, 11:44
Official
Dear Quinton H
We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team