MK
Mohamed K

1 reviews | Active since Dec 2012

04 Apr 2023, 11:35

Vitality **** and false adverti*****t

I recently signed up for Discovery Medical Aid's Vitality product and I'm disappointed with my experience so far. I was promised three months of free Vitality when I signed up in February, but to my dismay, I was billed for both the medical aid and Vitality from the very first month.

I attempted to contact Discovery Medical Aid to resolve this issue, but have not received any response. It's frustrating to be promised something and not receive it, and I feel misled and taken advantage of.

I believe it's unacceptable for a company to treat their customers in such a way. I urge Discovery Medical Aid to take this matter seriously and refund me for the three months of Vitality that I was promised for free but was charged for.

Overall, I am disappointed with the way Discovery Medical Aid has handled this situation and I hope that they will take appropriate action to make it right.

0
Replies (3)
Discovery Health
Discovery Health's reply04 Apr 2023, 11:52
Official
Dear Mohamed

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply06 Apr 2023, 10:07
Official
Dear Mohamed

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

MK
Mohamed K's update20 Apr 2023, 02:43
Reviewer Update
Hi

Good day i have not heard or seen any other message when will the refund take place