Vitality administration issues

I really need some assistance with my vitality membership and planet fitness premiums. I took up vitality on 15 January 2020, discovery took their activation as did planet fitness, I then found out about vitality active so I went over to that option, nobody informed me about change of policy number and due to lockdown, planet fitness wasn't deducting anything but vitality was, in September planet fitness deducted their full premium which was a surprise as I'm using vitality, spoke to planet fitness, they referred to Discovery as they said vitality was canceled. Discovery said it was inactive so was canceled and that they now activated and have sent a request to planet fitness informing them also I won't pay activation fee if done before end November, I have the email confirmation of this. Spoke to planet fitness today, they still have no instructions from vitality. Planet fitness charged me again for activation plus I'm getting charged for reversing the incorrect amount that was deducted. I don't see why I must pay for administrative issue from these companies and I want all these incorrect deductions credited to me. I'm tired of being the middleman and wasting my time calling these two companies. Reference for planet fitness query ***