Vitality Active Rewars support sucks

My family and myself have several products with Discovery, and pay over 5000 a month on Medical air, Car Insurance, Home insurance, Vitality Drive. In the beginning of October I joined Vitality for the whole family. I downloaded latest version of the App, did my check-ups linked iOS Health, and I am close to Silver on it. However, the Vitality Active Rewards for the fitness never worked. I called Vitality (spoke with Bianca), was told to e-mail screen shots of the App, until today - 1 and half month after joining, no resolution. The screen shots that I sent in October got no reply at all REF ********** 434. I chased on the 09 November, no reply... This has been the worst experience for me. I invited friends via the App, they are getting rewarded for their activity, they are getting diamons and rewads and plays in the gameboard and I have had absolutely zero. Maybe I don't pay enough? Or Discovery is too busy setting up a bank to care for their customers. I even called to cancel the membership but was talked out of it by the consultant. It did not improve the situation. Until now the App is recording points for my activity, but no active rewards could ever be activated or received. This is very poor consideration for 12 years of membership with discovery services!! It does not help that you pay millions to advertise your Vitality Open benefits on all channels if you cannot resolve a simple issue and if you will not have the dignity to reply.