Vitality Active, more like Vitality Inactive

I have signed up for vitality active and I cannot access my benefits at all. I joined last week Sunday. On Monday I was told to wait 48hrs. On Wednesday I spoke to 5 people in one call only for them to tell me I need to go through HR to get the plan active. Forms were submitted to HR and I was told someone from discovery will call me. No one called me. I call them again on Thursday, only for them to tell me that they are having system issue for vitality active members. That's absolute bull, and not really problem. Fix it. I am in my free 3 month period and I cannot even use the damn service, how pathetic. The fact that you have to go back and forth between departments only to get an answer that it's a system issue as far as I'm concerned is a weak excuse. I need to be able to access my benefits as of now. Because you guys will not extend the free period because of your **** ups. Someone needs to contact me with answers because I'm honestly tired of calling you guys and being given the run around. I want to deal with one person who needs to have answers for me.