TM
Taryn M
1 reviews | Active since Jun 2015
03 Jun 2015, 09:32
Very upset, terrible service!!!
I sent a form in for approval 4 weeks ago and have called in 4 times and called again yesterday with a promise that I would get a response this is for a PMB form and it seems that they are avoiding the whole situation which has caused me to not be able to carry on with my treatment for my broken collar bone. It has set me back and I have had to phone around after people and get cut off and wait this is no way to treat a loyal customer of 10years or anyone for that matter
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Discovery Health's replyOfficial
05 Jun 2015, 15:58Hello tarynmol,
Thank you for your comment.
I investigated your query and confirmed that we review funding decisions based on the information provided and according to the members plan type and Scheme rules. We did receive your application form and confirmed that to review the application further we require certain clinical information. We've requested this from your treating provider however we have not received this. I sent an email to you with the details of your query. You may contact us directly with this clinical information so we may facilitate the process further.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
I investigated your query and confirmed that we review funding decisions based on the information provided and according to the members plan type and Scheme rules. We did receive your application form and confirmed that to review the application further we require certain clinical information. We've requested this from your treating provider however we have not received this. I sent an email to you with the details of your query. You may contact us directly with this clinical information so we may facilitate the process further.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Discovery Health's reply05 Jun 2015, 15:58
Official
Hello tarynmol,
Thank you for your comment.
I investigated your query and confirmed that we review funding decisions based on the information provided and according to the members plan type and Scheme rules. We did receive your application form and confirmed that to review the application further we require certain clinical information. We've requested this from your treating provider however we have not received this. I sent an email to you with the details of your query. You may contact us directly with this clinical information so we may facilitate the process further.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
I investigated your query and confirmed that we review funding decisions based on the information provided and according to the members plan type and Scheme rules. We did receive your application form and confirmed that to review the application further we require certain clinical information. We've requested this from your treating provider however we have not received this. I sent an email to you with the details of your query. You may contact us directly with this clinical information so we may facilitate the process further.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir