Very unproffessional and DISHONEST service!!!!

Discovery sent my husband a letter stating that our eldest daughter will be removed from the medical aid,unless we can prove that she is financially dependant on us... With our previous medical aid,they just removed the members automatically, should you fail to submit proof of financial dependancy. We did not supply proof and took out another medical.aid for our daughter,thinking that she would be removed!!!

A year later we saw that she is still on our medical aid!!! We paid for her own private medical aid AND the contribution on Discovery... We queried this and asked for a PREIMIUM REFUND or a year free for one of our members!!! They agreed to do a refund!! They phoned my husband asking him if he wants a refund or a credit - A credit means that he will have total free membership until the credit has been used up - OR if he wants a refund! He requested a REFUND! They then sent an email stating that the refund has been approved AND they phoned my husband confirming that the money should reflect by Thursday or Friday last week. I phoned Discovery yesterday to confirm why the money is not yet reflecting...

The lady I spoke to said that it normally takes 4 MONTHS!!!! I advised her that the mail CLEARY stipulates 7 WORKING DAYS!!!! The she advised me rhat the money should reflect today! The money still did not reflect today!!!!!! I phoned AGAIN!!!! I spoke to Domenique... He advised me that the query has been CANCELLED on 31 January 2022!!!!!!!!!! They jave approved the CREDIT?????????? He could not tell me why the lady I spoke to yesterday gave me the wrong information and he could also not confirm if we are going to receive the money??????????

He promised me feedback before the end of business today... I still have not heaed from him and therefore I am writing this review!!! WE WANT OUR MONEY AS PROMISED AND WE WANT IT BEFORE THE END OF THIS WEEK!!!

Ref for the call: *** I spoke to Domenique Time or call was approximately: 10:48 - 8 February 2022