Very unprofessional and *********** agents

Not evens worth one star but anyway, chatted to an agent addressed my concerns regarding medical aid which hasn't paid any of my bills and companies sending me notifications of payments. I requested them to check out what's the issues instead I got dealt with attitude, I called and spoke to an agent the exact same thing happened got attitude I requested to speak to a manager who can help me and understand what my request is but got put on hold and they dropped the call rather this type of service you receive from *********** people