LM
Lisa M

1 reviews | Active since Dec 2018

06 Dec 2018, 16:17

Very unhappy with Discovery - Classic Delta Saver Plan

Very similar story to a previous review from 2017

I have been with discovery health for 8 years. I have never had a problem with my plans until now. I read on their brochure that they will cover the costs of a registered midwife and a home birth is fully covered from the hospital plan. Upon further investigation, I find out that there are NO midwives in the Western Cape that they fully cover and I will be liable for a few thousand personally. To think I have full cover and then to find out I will have to pay in thousands for the birth experience I would like.

Because I am pro natural birth and factoring in the high C-section rates in hospitals its important to me who I have as a gynecologist. I then found a pro natural birth gynea based at Vincent Pallotti. I do have cover for this hospital so I thought this will be the next best option, but I subsequently found out that you have to pay in and claim back from the medical aid. Who has R13 000 to pay upfront for a birth? I then discovered they no longer accept independent midwives and I wish to go with Birth Options. I then found a hospital that does accept independent midwives and that has an obstetrician with medical aid rates at Tokai Melomed Hospital. If I choose to use this hospital however I have to pay in about R7000 and I don't have the option to change my plan.

This experience has left me so disappointed and frustrated. The fact that I have to pay thousands to give birth at a hospital that is on the network, or pay thousands to go to a hospital that is not but has affordable professionals is just not acceptable.

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Replies (2)
Discovery Health
Discovery Health's reply07 Dec 2018, 09:00
Official
 
Dear lisamoyers 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards
 Discovery Health Servicing Team 

Discovery Health
Discovery Health's reply10 Dec 2018, 13:59
Official
 
Dear lisamoyers 

We have been in touch with you to answer your comments.. 
 
Regards
Discovery Health Servicing Team