TJVV
TANGIE JANSEN VAN VUUREN
1 reviews | Active since Mar 2021
12 Mar 2021, 08:54
VERY UNHAPPY - NO REFUND - NO ANSWERS
I have been waiting for my refund after my account was Double Debited and I have queried my refund on the 03/03/2021 - I have been following up every day and been hanging on the line only to be cut off!! When you get through to someone they keep saying that they will send the query through to their manager. I am now hopeless. Day 7 and I am in a huge Predicament!! I need my money today!!
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Replies (3)
Discovery Health's replyOfficial
12 Mar 2021, 10:02Dear TANGIE JANSEN VAN VUUREN
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 Mar 2021, 10:02
Official
Dear TANGIE JANSEN VAN VUUREN
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
TJVV
TANGIE JANSEN VAN VUUREN's updateReviewer Update
12 Mar 2021, 10:22I have been asking for answers since last Wednesday. Now I still do not have answers. I just followed again and was told that the refund was done from FNB a few minutes ago. I do not understand as I have mentioned over and over that I require the money to be in my account today. Unless you have a car which could collect me from work and drive me around for the weekend and bring me back to work on Monday. Perhaps you have a suggestion as this money puts food into my children's stomach. Let me know what you suggest as we cannot wait for refund next week.
TJVV
TANGIE JANSEN VAN VUUREN's update12 Mar 2021, 10:22
Reviewer Update
I have been asking for answers since last Wednesday. Now I still do not have answers. I just followed again and was told that the refund was done from FNB a few minutes ago. I do not understand as I have mentioned over and over that I require the money to be in my account today. Unless you have a car which could collect me from work and drive me around for the weekend and bring me back to work on Monday. Perhaps you have a suggestion as this money puts food into my children's stomach. Let me know what you suggest as we cannot wait for refund next week.
Discovery Health's replyOfficial
12 Mar 2021, 19:09Dear TANGIE JANSEN VAN VUUREN
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 Mar 2021, 19:09
Official
Dear TANGIE JANSEN VAN VUUREN
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team