Very unhappy client

It doesn't even deserve a star for the treatment I got today, I recently added my spouse on my medical aid did everything that they asked documents ect. Been active since the 1st of Aug 2025 went on my app checked card showed her being active called in asked they said she active did the chat bot they also confirmed she active, just when she got sick we went to the gp and h3 refered us to the hospital for scans just to arrive at the hospital to be notified she not active then a agent can't remember her name said she will remove her from the medical as discovery made a mistake now I must look like a fool can't helped my wife in pain and need assistance and we can't be helped by a rude and *********** person doing her I spent over 200 rand on airtime to be put on hold and not get feedback...how must I do now **** this man I'll make known to all never to use discovery they have flipped bad service if a person is busy dying who will held accountable