Very Slow to activate

How long does Discovery take to activate a membership? My mother moved over to Discovery Health as an Eskom Pensioner. They have sent the requirements and we have sent it back every time they just send it back. Today for the first time they said that Discovery doesn't accept electronic signatures. If they could just say that from the word go then the membership could've been activated by now.

My mom needs this medical aid to be activated as soon as possible as she must see her GP to send a chronic medication application.