NG
Nicole G

1 reviews | Active since May 2014

15 Oct 2017, 13:06

Very Satisfied!

We hardly ever give out compliments on good service as its human nature to complain about bad experiences but I just want to send this message out to say I have been with Discovery for the past 7 years and I honestly have no words to describe how satisfied I am with the service from you guys. I was just admited into hospital a few days ago and along side me were patients so unhappy with the service of their medical aids... waiting for authorization, declining procedures ect. And as much as i felt so bad for those people, i was so relieved that discovery has my back, its almost like our relationship is on a personal level (laughs). Many people have tried to sell me their medical aid companies but I will never change!!! I am yet to call the customer line and have a bad experience, the consultants are every so helpful and explain in detail what you need to know, i can ask them a million questions and they never get frustrated, i have always felt a smile from the other side of the line. So yes i just want to say how happy I am to be part of discovery health. Amazing job guys!!!!

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Replies (1)
Discovery Health
Discovery Health's reply16 Oct 2017, 08:46
Official

Dear Nicole1106

Thank you for the wonderful compliment.

We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding, thank you once again for taking the time to post the compliment.

Regards
Discovery Health Servicing Team