Very poor service!!!! Shocking actually

I have been on discovery heath most of my life. My husband moved to Kuwait in Oct 2014 and we put him onto a keycare plan as per the advice from discovery to prevent future exclusions and allowing us to upgrade upon our return to Sa on day.. I became the main member until I left in January 2015. I am now trying to get onto his keycare plan with my son and to spite me submitting the forms and info 4 times now and a 30 min international phone call I am still no closer to getting this sorted out. The consultant today was pathetic, asking to most ridiculous questions for example the HPVI listed he needs a report. I mean really I was on your medical aid look it up yourself. How many times do I need to tell him I LIVE OVERSEAS!!!! I a now regretting my choice to continue on discovery and not selecting another medical aid as it has almost been 3 months since I ended my full cover and it needs to be sorted out by months end. I find this whole process absolutely ridiculous and need someone to sort it out ASAP!!!! My emails have been sent from [Email Removed] and my old discovery number was *** and my husbands new policy number is ***