Very poor service. Lack of communication

Very poor service. Lack of communication.

The debit order failed in February and I expected a message or phone call to inform me on how I can pay it manually. The debit order did not go off for March and now in April , a triple debit order went off.No warning whatsoever. I then requested assistance with backdating my termination to 31 January 2024. Instead of communication stating whether this would be possible or not, I receive communication that my membership has been terminated effective 30 April 2024.