Very Poor Service From Discovery Vitality

Two things that have gone horribly wrong with Vitality. 1. I took a device booster in 2018, I reached my goals, but no payments have been made to date. I called them on 26/08/2020 only to learn that their system reports that the device I took doesn't qualify, it is to be noted that the device is supported according to their website.

2. At the end of July 2020, I took team vitality with ASA license, made all payments, up until today that still hasn't been resolved. When I call I am told that everything is alright on their side but on my side it's the total opposite, they always tell me they are lodging enquiries and send me ref numbers but nothing has materialised there. I want to get the bike booster and their App and Website doesn't give me an option of doing so.

I want to cancel vitality and team vitality with a full refund thereof.

Very poor service