Very poor service from Discovery- great brand dissapoints

<p>I have been a discovery health member insuring my family for ~5 years. Membership number ********** 90</p> <p>I recently changed jobs and converted my Discovery into my personal name. ( New company does not pay for it off payroll) Due to an admin error my premium did not debit at end of September. Discvoery immediatley cancelled my policy and did not notify me. I was only notified today on 14 October and told that my family has been on risk since the beginning of October and my policy was cancelled ~14 days prior. I did not notice the missed debit.</p> <p>It amazes me--incredibly quick to take my premium each month ( a substantial payment) incredibly slow to show service and contact me before cancelling my policy.</p> <p>Nick</p>