VERY POOR SERVICE FROM DISCOVERY

I have been trying to talk to a human being at Discovery for about three weeks now. Firstly my husband's life premium was increased with no warning or letter regarding the anniversary increase. Secondly the increase is around 20% which is untenable at the moment. I have emailed so many times and the only person who came back to me was Beauty who has tried to escalate my query but with no luck. I also cancelled my Vitality membership back in June or July and if I check my profile on the app there is no Vitality showing, however Discovery keep billing me for Vitality when they take my medical aid subscription. Cancelling my Vitality membership meant that my Husbband's life premium increased at a certain point, which I understand, but how is it that I am being charged for the Vitality, yet I am not a member on my profile and my husband's life premium has not been reduced accordingly.

I am so sick and tired of listening to robo recordings and never ever getting to speak to a human being. This is absolutely ridiculous. If I could give you a MINUS rating I would. It is a simple query I have. How hard can it be to get it answered?