VERY POOR SERVICE FROM DISCOVERT HEALTH

I have being a member with Bankmed over 20 years Since Discovery Health taken over 3 years agp from Metropolitan the service has gone south,unfortunate below ground level If you call them or send an email they are very quickly to give you a reference number and say they will come back to you Some queries don't get resolve after 4 months An executive staff member give you a call to say I am here to help you and say it's has being resolve but your next claim gets decline Then I send an email for a request to speak to the executive staff members' manager the next day You recieve 2 responses 1. They have recieved your email 2. They give you a reference number BUT STILL NO PHONE CALL AS YOU REQUESTED AS A CLIENT

The problem in Discovery Health is NO ONE TAKES RESPOSIBILITY THEY JUST TICK THE BOXES AND TRANSFER YOUR QUESTION/QUERY/PROBLEM TO ANOTHER DEPARTMENT

I have told this to Ilhaam Hofstander and send emails but she is missing in action