MS
Mohammed S
1 reviews | Active since Feb 2014
05 Jul 2023, 09:56
VERY POOR SERVICE!! DISAPPOINTED!!
I am absolutely disappointed at the service and the zero concern Discovery Health Medical Aid has shown me.
I understand that they do not allow upgrade of plans during the year. Upgrade isnt even allowed in an emergency. I need an emergency procedure done for me to breath properly so that the adequate amount of oxygen can get to my brain and rest of my body as it is starting to cause complications.
Sent a very long email to clinical help department at Discovery on the 15th of June and up to this day I have not received any response at all even after me sending supporting documents and explaining in detail why I need this operation urgently. My ENT also wrote a letter but it made no difference. Other medical aids do allow upgrades during the year especially in an emergency. I am not saying Discovery has to be like others but this is an emergency and I cannot breath properly.
Very upsetting and disappointing.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
05 Jul 2023, 10:38Dear Mohammed D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply05 Jul 2023, 10:38
Official
Dear Mohammed D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
05 Jul 2023, 15:16Dear Mohammed D
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply05 Jul 2023, 15:16
Official
Dear Mohammed D
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
MS
Mohammed S's updateReviewer Update
06 Jul 2023, 16:19I have seen the reply and I fully understand discovery from their point of view.
My ENT stated in the letter why he wants Discovery ENT panel to call him for any test he had done for me. This is his way of working which I cannot ask him to change. I honestly thought Discpvery would give him a call out of courtesy and make a decision from there.
And please do not say upgrades are not done "specifically" for a procedure. If my email was read and interpreted properly, I clearly said I do not mind staying on the upgraded plan for life as my health has not been the best of late and it will be much better for me to stay on this plan and not "just" upgrade for the operation only.
I had not known the extent or seriousness of my issue until I went to see an ENT. This would've been my 4th operation( other operations were of different nature) in the space of a year which is not usual for someone my age. When I knew how bad it is and how urgent I need the operation I then decided that if I'm allowed to upgrade my plan I will stay on it for life.
And the operation was not scheduled as such . The lady who helped me on the phone opened an authorization request to get the ball rolling as she understood how serious this is. Doctor was willing to change to a network hospital which would not have been an issue for him.
My ENT stated in the letter why he wants Discovery ENT panel to call him for any test he had done for me. This is his way of working which I cannot ask him to change. I honestly thought Discpvery would give him a call out of courtesy and make a decision from there.
And please do not say upgrades are not done "specifically" for a procedure. If my email was read and interpreted properly, I clearly said I do not mind staying on the upgraded plan for life as my health has not been the best of late and it will be much better for me to stay on this plan and not "just" upgrade for the operation only.
I had not known the extent or seriousness of my issue until I went to see an ENT. This would've been my 4th operation( other operations were of different nature) in the space of a year which is not usual for someone my age. When I knew how bad it is and how urgent I need the operation I then decided that if I'm allowed to upgrade my plan I will stay on it for life.
And the operation was not scheduled as such . The lady who helped me on the phone opened an authorization request to get the ball rolling as she understood how serious this is. Doctor was willing to change to a network hospital which would not have been an issue for him.
MS
Mohammed S's update06 Jul 2023, 16:19
Reviewer Update
I have seen the reply and I fully understand discovery from their point of view.
My ENT stated in the letter why he wants Discovery ENT panel to call him for any test he had done for me. This is his way of working which I cannot ask him to change. I honestly thought Discpvery would give him a call out of courtesy and make a decision from there.
And please do not say upgrades are not done "specifically" for a procedure. If my email was read and interpreted properly, I clearly said I do not mind staying on the upgraded plan for life as my health has not been the best of late and it will be much better for me to stay on this plan and not "just" upgrade for the operation only.
I had not known the extent or seriousness of my issue until I went to see an ENT. This would've been my 4th operation( other operations were of different nature) in the space of a year which is not usual for someone my age. When I knew how bad it is and how urgent I need the operation I then decided that if I'm allowed to upgrade my plan I will stay on it for life.
And the operation was not scheduled as such . The lady who helped me on the phone opened an authorization request to get the ball rolling as she understood how serious this is. Doctor was willing to change to a network hospital which would not have been an issue for him.
My ENT stated in the letter why he wants Discovery ENT panel to call him for any test he had done for me. This is his way of working which I cannot ask him to change. I honestly thought Discpvery would give him a call out of courtesy and make a decision from there.
And please do not say upgrades are not done "specifically" for a procedure. If my email was read and interpreted properly, I clearly said I do not mind staying on the upgraded plan for life as my health has not been the best of late and it will be much better for me to stay on this plan and not "just" upgrade for the operation only.
I had not known the extent or seriousness of my issue until I went to see an ENT. This would've been my 4th operation( other operations were of different nature) in the space of a year which is not usual for someone my age. When I knew how bad it is and how urgent I need the operation I then decided that if I'm allowed to upgrade my plan I will stay on it for life.
And the operation was not scheduled as such . The lady who helped me on the phone opened an authorization request to get the ball rolling as she understood how serious this is. Doctor was willing to change to a network hospital which would not have been an issue for him.
Discovery Health's replyOfficial
12 Jul 2023, 17:44Dear Mohammed D
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Discovery Health's reply12 Jul 2023, 17:44
Official
Dear Mohammed D
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team