TM
Thobeka M

1 reviews | Active since Dec 2018

09 Nov 2021, 13:31

Very poor service

I’ve been a member for a very long time. I am now pregnant. My doctor recommended a NIPT to be done and Discovery approved on the 28/09/2021. I went to Lancet offices on the 29/09/2021 after I received their approval. I have received an email stating that I have to pay R5000 to lancet because Discovery does not cover such test. But I received an approval from Discovery. I am very disappointed and stressed. It is my first time pregnant and I feel like I am going to loose the baby. Discovery has let me down.

0
Replies (2)
Discovery Health
Discovery Health's reply09 Nov 2021, 13:42
Official
Dear Thobeka M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply10 Nov 2021, 10:48
Official
Dear Thobeka M 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team