TL
Tara L

1 reviews | Active since May 2020

07 Oct 2025, 08:21

Very Poor Service and No Feedback

I have tried contacting this company multiple times through WhatsApp, their website, and by phone. After weeks of trying, I only received one short response with no proper feedback or resolution.

I was in the hospital for 8 days, not 4, and I urgently need my account corrected. It’s been over three weeks of following up with no real assistance.

This level of service is completely unacceptable — no one calls back, no updates are given, and I’ve had to chase for every bit of information. Extremely disappointing experience.

0
Replies (3)
Discovery Health
Discovery Health's reply07 Oct 2025, 10:17
Official
Dear Tara L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
TL
Tara L's update07 Oct 2025, 10:32
Reviewer Update
Companies love hiding behind those copy-paste automated replies instead of actually helping
Discovery Health
Discovery Health's reply09 Oct 2025, 09:16
Official
Dear Tara L

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team