1 reviews | Active since Jan 2016
Very Poor feedback
<p>I phoned the call centre asking why they rejected part of the claim and on what grounds. Asked them to provide substantiation, they never got back to me. Today phoned again and they told me that they are rejecting the claim but cant provide details of why - What the hell !!</p>
Dear stmatt17
We are sorry to hear about your frustrations.
We are investigating your case and will get back to you as soon as possible.
Regards
Discovery Health Servicing Team
Dear stmatt17
We are sorry to hear about your frustrations.
We are investigating your case and will get back to you as soon as possible.
Regards
Discovery Health Servicing Team
Dear stmatt17
We have been in touch with you to answer your comments.
Regards
Umiksha Maharaj
Dear stmatt17
We have been in touch with you to answer your comments.
Regards
Umiksha Maharaj
And still not answered the question
And still not answered the question
And refuse to provide me a copy of the hospital claim despite rejecting two items
And refuse to provide me a copy of the hospital claim despite rejecting two items
Dear Discovery medial aid,
Obfuscation is the obscuring of intended meaning in communication. Once again call centre agent continues to not answer the question
]
Dear Discovery medial aid,
Obfuscation is the obscuring of intended meaning in communication. Once again call centre agent continues to not answer the question
]
Dear stmatt17
Please check your emails for feedback from us.
Regards
Preeti
Dear stmatt17
Please check your emails for feedback from us.
Regards
Preeti
Dear Discovery,
your approach to this original question can only be described as poor, non existent. Resorting to a straw man is poor in the extreme. Please do yourself a favour and read the consumer protection act. Part D - Right to information in plain and understandable language, this is all ive requested and instead you have sent me a dispute resolution form ?!!!!?
Dear Discovery,
your approach to this original question can only be described as poor, non existent. Resorting to a straw man is poor in the extreme. Please do yourself a favour and read the consumer protection act. Part D - Right to information in plain and understandable language, this is all ive requested and instead you have sent me a dispute resolution form ?!!!!?