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Chantal V

1 reviews | Active since Feb 2021

01 Feb 2021, 15:19

Very poor customer service

Ive had a memebership with discovery and i had to go see a specialist. They said I did not metion the condition when applying and I had to re-apply. I did with the same advisor as my first time but he doesnt return my calls or reply on my emails. I've sent several emails and left tremendous alot of emails but with no luck... Very poor customer service

0
Replies (5)
Discovery Health
Discovery Health's reply01 Feb 2021, 16:46
Official
Dear Chantal V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
CV
Chantal V's update02 Feb 2021, 12:01
Reviewer Update
Please and thank you and please let me know what the outcome of this is as I need this medical aid very much

Discovery Health
Discovery Health's reply03 Feb 2021, 14:03
Official
Dear Chantal V

We have been in touch with you to answer your comments.
 
Regards 
Discovery Health Servicing Team
CV
Chantal V's update03 Feb 2021, 14:10
Reviewer Update
Dear Discovery,

I am still waiting on feedback on my application as two very helpful ladies phoned me but my application is still not activated after they said about 4 hours then they will contact me again but nothing....
CV
Chantal V's update04 Feb 2021, 10:10
Reviewer Update
Dear Discovery,

This is unacceptable that I have to wait so long for an outcome of my application. I originally asked for joining on 1 Feb 2021 but now it is taking so long and that means I will have to pay late joiner fee and this is not my fault. Please could we get this matter sorted asap so I can know where I stand with this as I need medical aid and I cannot wait so long