Very poor customer service

Item: Discovery Health
Rating: 1
Author: Mike M

I have been trying to reach a human for days but all you get when you call the help number is menu after menu and it is impossible to get the information you require. I sent an email to *** a week ago regarding PMB refunds. I am still waiting for a response. Very poor customer service.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

03 Mar 2020, 18:05

Dear Mike M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply03 Mar 2020, 18:05

Official

Dear Mike M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

04 Mar 2020, 13:55

Dear Mike M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply04 Mar 2020, 13:55

Official

Dear Mike M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team