Very noisy call centre

Hi there, i would just like to raise my dissatisfaction with the Discovery call center. When you phone them is their is such a lot of background noise and you can hardly hear the consultant that you are dealing with. Secondly they have made changes to the website without even informing the members that are frequently interacting with their site. the call center people is not even able to assist. When you look at your claims it is not reflecting all the claims which they have settled for this current year. So as a member you are not sure what they have paid and what is still outstanding This was never the case in the past. We received speedy service from them. If you had a claim that needs to be reimburse you know exactly when this was going to happen. This sadly is not the case anymore.