1 reviews | Active since May 2010
Very frustrated with Discovery Health and Vitality
Very frustrated with Discovery Health and Vitality<br> <br> I have for two months now tried to correct the Vitality Status, I have spoken to various people regarding this, been sent from one pillar into oblivion. I paid for two months, the membership was reinstated - I suppose for two weeks and again cancelled. NO SINGLE COMMUNICATION to me when all of these happens. I only found out when Virgin Active debited R740, and only when I called yesterday they informed me that it was due to my Vitality - this happens for the second time.<br> I want to cancel everything that has to do with Discovery: Medical Aid, Discovery Card and both car and home content insurance. Basically am cutting ties with Discovery. <br> <br> Email communication:<br> Nikkita Naidoo was the initial person I spoken to via email, several times. <br> Then there was Akhona Lion's response<br> Sam Ntolo - Ref for call: ***<br> Nokx Nyawose arrange direct payment for two months, I sent proof of payment. <br> <br> spent lots of money on phone calls ... refer to my call references<br> <br> I am very angry, just spoken to your consultant (***-349-908) who promised to solve this. The very problem that was solved in June. I am gatvol with Discovery!
Thank you for your comment.
We are truly sorry for the inconvenience experienced regarding your experience with your Vitality premium and benefits. We confirmed that the query has since been resolved and the details have been emailed to you.
Please feel free to contact us should you require any further assistance.
Regards
Rishana
Thank you for your comment.
We are truly sorry for the inconvenience experienced regarding your experience with your Vitality premium and benefits. We confirmed that the query has since been resolved and the details have been emailed to you.
Please feel free to contact us should you require any further assistance.
Regards
Rishana
