EL
Eben L

1 reviews | Active since Mar 2025

02 Oct 2025, 09:29

Very dissatisfied

Discovery Health is the biggest waste of money and time.

I've had Discovery Key care + for the last 4 years.

In this 4 years I've never claimed anything. End of September my Debit order was taken and my Contributions went up with 100%.

I then contacted customer care and they just put their hand up and said it is what it is.

Being a commission based employee at my job , they stated that they take your basic salary and your commission, add them together and calculate your Contribution from there.

How ? Being on a commission based salary, you don't always get the same salary. So how on earth can they do that ?

It was always calculated from your basic salary.

As i explained this to the consultant, all they rep**** with is it's their new Policy.

I am disappointed in they way they do their business.

If you want a medical aid that gives you more benefits with Fair Contributions, then Discovery is not for you.

0
Replies (2)
Discovery Health
Discovery Health's reply02 Oct 2025, 10:41
Official
Dear Eben L 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply03 Oct 2025, 08:37
Official
Dear Eben L 

Please check your emails for final feedback from us.

Regards Discovery Health Servicing Team