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Erika C

1 reviews | Active since May 2018

17 Sept 2021, 12:40

VERY dissapointed Discovery client!

I am very very disappointed in Discovery not wanting to pay for my procedure. We’ve been on Discovery for 20+ years and never experience this kind of service before. Always referred to your good service and recommended people. We were NEVER high claimers. (I will definately not recommend the Scheme anymore.)We've paid thousands of rands over the years, and you simply refuse to pay for this.

I wil be going for a Histerectomy and TVT booked on 5 Oct. I thought it would be a cost saving for the Scheme to do this procedure together, but clearly Discovery cant do that sum….. A very painfull problem, according to them "cosmetic surgery). My phycisan wrote motivation letter and explained the importancy of removal.

If you phone them, and asked to many questions which the consultant cant answer, you simply get cutt-off or transferred to "voice automated service.)

Always was a Discovery fan, but not any more!!!!!!!!!!

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Replies (2)
Discovery Health
Discovery Health's reply17 Sept 2021, 12:45
Official
Dear Erika C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply20 Sept 2021, 14:47
Official
Dear Erika C
We’ve contacted you to discuss your query.
 
Regards
Discovery Health Servicing Team