Very Discussed with Service

The level of service and assistance from Discovery Medical aid is just insane. I wanted to upgrade my scheme and was told I cannot so do because the cut off date was 31 December 2021. It is the 7th of January and they refuse to assist me, the assistant I spoke to just refuse to assist, The difference in premium can still be deducted off my account and they just refuse to assist. So I advised that if they cannot assist then I will cancel my medical aid - which the agent seemed very happy to do. It is beyond me that they will rather lose a customer then just assist with an upgrade besides that problem I broke my foot middle of last year and was admitted to emergency room and they just refuse to pay for the moonboot and crutches that I got from the hospital. The amount for that is just over R3,000 The monthly contributions I make monthly comes to R17,796 per year, so how can you not pay this small amount and keep saying I had to be admitted to hospital, when admission to hospital would have cost Discovery so much more than the amount for the boot and crutches. The amount I already had to pay out of pay out of my own pocket for other services, x-rays, Dr appointments etc was over R7,000 Agent was Siphokazi that I spoke to this morning regarding upgrading my plan. He was not intending to help me at all. I am afraid that this is the end of my journey with Discovery Medical Aid, I advised him that he needs to cancel my scheme and I will look for another medical aid that will assist me from February 2022.