Very disappointing service

I am very disappointed with Discovery, after many of my calls and after calls from Percy (health provider) trying to get back my MSA but in vain. What I hate mostly was to constantly repeating myself about the concern. Last lady, Shany Vermaak was the worst person, with her deceiving voice as if she’s trying to help. She decided to hang up on me and never call back. The main issue was between Discovery and the health provider but I found myself having to make million calls lasting long because nothing was happening. I have my day to day job to do, other than making private calls esp. without help. I can’t see what makes people confused if they are recording call reference numbers as they do all the time. It’s a matter of my getting myself a respectful Medical Aid now. I am very disappointed with Discovery, after many of my calls and after calls from Percy (health provider) trying to get back my MSA but in vain. What I hate mostly was to constantly repeating myself about the concern. Last lady, Shany Vermaak was the worst person, with her deceiving voice as if she’s trying to help. She decided to hang up on me and never call back. The main issue was between Discovery and the health provider but I found myself having to make million calls lasting long because nothing was happening. I have my day to day job to do, other than making private calls esp. without help. I can’t see what makes people confused if they are recording call reference numbers as they do all the time. It’s a matter of my getting myself a respectful Medical Aid now.