Very disappointed with Discovery Medical Aid Service

Called in to Discovery to resolve a problem on my wife's medical aid was sent from pillar to post spoke to so many agent and was put on hold till i could not take it any longer been punished by the music i had to listen to. Lady did not come back to me just left me on hold. Very disappointed with Discovery and think of moving my medical add from Discovery. Hope a someone will review this and get back to me as my issue is still unresolved and the lady that put me on hold should be brought to order.