Very Disappointed with Discovery Health

I’m extremely frustrated with Discovery Health’s service. My wife left her job on January 31, 2025, and her medical aid (keycare plus) was supposed to be cancelled on that day. I tried adding her to my plan (Coastal Saver) immediately, but was told by Discovery that it would be considered a plan upgrade. They informed me that such an upgrade is only allowed in January, even though I submitted to my HR on the 30/01/2025 and the form is dated 31/01/2025 even though Discovery received it on the 04/02/2025

It’s completely unreasonable that I’m being penalized for missing the January deadline, especially when I took action promptly. The process has been confusing, and I’m left with no proper solution besides re instate and cover the full cost when my company offers to pay half the benefit for my wife’s medical coverage. The lack of flexibility has been incredibly disappointing.

I expect better from a company of Discovery’s stature and would not recommend their services to anyone seeking reliable medical cover.