Very disappointed

Guys, I really thought we were pass this. I can't keep loading Hello Peters, I personally don't like to do this but I feel sometimes its the only way you treat us the way we deserved to be treated. My mum was admitted twice in hospital, that was a tedious process but eventually it was settled and we are grateful. During that time mum was registered with a chronic condition. I did advise while the claims were being validated I did pay cash for her medz and also I was informed by the pharmacy that they could not push through the authoriszation, which I understand. However after the whole thing settled, I queried if a reimbur*****t was possible, to which I was informed it definitely is, I just needed invoice and reciepts. I comp**** to which Discovery advised copy is unclear, so I tried again and even gave the pharmacy number as well. I was advised again, it is unclear, so I called in and the lady advised, maybe send pictures, which I did and guess what unclear.. I really cannot get blue copies to be more clear. I phone in again and chat to a gentlemen, he then advised me to foward the email to his team manager , which I do, its probably now over a month, and still nothing. I mean really?? Why must this ALWAYS turn into a complaint ,more especially a Hellopeter one, just to get feedback, I will cooperate if anything else is needed but I don't expect such service