AN
Andre N
1 reviews | Active since Sept 2015
02 Sept 2015, 12:33
Very disappointed
I recently changed jobs and the new company I work for pays my medical aid amount directly to me and I have to then pay over to Discovery. I asked, begged and pleaded for my account to be changed from advance to arrears as I would only be getting paid by my new company at the end of September but you refused to do so. I had to take a loan to cover the R4751 you deducted from my account. You people weren't even interested in trying to help and I cannot believe that changing my membership payment would have affected you at all. I am really really disappointed in Discovery Health.
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Discovery Health's replyOfficial
09 Sept 2015, 16:48Hello Kabamba,
Thank you for speaking to me. I am sorry to hear of your financial situation and the recent experience you endured with us.
As discussed, given your situation we have reviewed your request to change your bill method from Advance to Arrears. I am pleased to confirm this has been approved and we will be issuing you a refund of R4751.00 for the premium made.
You should expect the funds into your account within the next 3-5 working days. We will debit your account on 01/10/2015 for R4751.00 for September's premium. I sent you an email with confirmation as requested.
Thank you for time and patience while I addressed your concerns.
Kind regards
Bruce
Thank you for speaking to me. I am sorry to hear of your financial situation and the recent experience you endured with us.
As discussed, given your situation we have reviewed your request to change your bill method from Advance to Arrears. I am pleased to confirm this has been approved and we will be issuing you a refund of R4751.00 for the premium made.
You should expect the funds into your account within the next 3-5 working days. We will debit your account on 01/10/2015 for R4751.00 for September's premium. I sent you an email with confirmation as requested.
Thank you for time and patience while I addressed your concerns.
Kind regards
Bruce
Discovery Health's reply09 Sept 2015, 16:48
Official
Hello Kabamba,
Thank you for speaking to me. I am sorry to hear of your financial situation and the recent experience you endured with us.
As discussed, given your situation we have reviewed your request to change your bill method from Advance to Arrears. I am pleased to confirm this has been approved and we will be issuing you a refund of R4751.00 for the premium made.
You should expect the funds into your account within the next 3-5 working days. We will debit your account on 01/10/2015 for R4751.00 for September's premium. I sent you an email with confirmation as requested.
Thank you for time and patience while I addressed your concerns.
Kind regards
Bruce
Thank you for speaking to me. I am sorry to hear of your financial situation and the recent experience you endured with us.
As discussed, given your situation we have reviewed your request to change your bill method from Advance to Arrears. I am pleased to confirm this has been approved and we will be issuing you a refund of R4751.00 for the premium made.
You should expect the funds into your account within the next 3-5 working days. We will debit your account on 01/10/2015 for R4751.00 for September's premium. I sent you an email with confirmation as requested.
Thank you for time and patience while I addressed your concerns.
Kind regards
Bruce