VERY BAD SERVICE TO AFRIKAANS SPEEKING PENSIONERS

Good Morning We are so disappointed in the bad Service from Remedi(Discovery Medical Aid). My parents are AFRIKAANS speaking. For that reason NO one can help them. From July they are not getting any statements from the medical aid. Remedi says the reason is because they are AFRIKAANS. So the system is blocking statements that is in afrikaans. Well they are trying to change it even to english. NO LUCK from July. No one is getting back to them about this matter. And they refuse to talk to me about this matter. They are pensioners that can not talk or understand english. I am Shocked about this. THIS IS POOR SERVICE.