Very bad service from PHUMZILE

<p>I called today to check on my special payments from my MSA for services used in Nov-Dec 2016 which l sent through on 27 January, ref # ********** 534. l was attended to by a lady called Phumzile who sounded too casual, not in a work environment. She informed me that Discovery will not pay because l do not have medical savings anymore. l told her firstly l do for 2017, secondly l filled out the 5 separate special payments forms for each claim and attached the invoices separately but before l could finish talking, she cut me off and told me there is no forms and l must resend. i asked her to interrupt while l spoke, when l finished explaining thatl opened the email l sent and the forms are definitely attached to which she responded rudely "so can l talk now' l asked her to transfer me to someone who was employed to assist me because she did not sound interested in helping me at all. She transferred me to Sibusiso who was more professional and seemed to see the forms that Phumzile claimed she could not see. Its mind bogling how this person is employed by Discovery because every single Consultant l have spoken to in the 4 years that l have been a member has been professional, kind and listens to my enquiry for what it is. Thank you Sibusiso for being professional and helpfuland new ref # ********** 940. Shame on you Phumzile.</p>