VERY BAD SERVICE FROM DISCOVERY SERVICE MANAGERS

Firstly the one star review is still too good - they deserve a minus star rating

I have been struggling to get a PMB approved account paid from August 2023 to now. Every single time I phone I am told the system changed and they cannot supervisers cannot load it anymore. Nor can any one transfer me to the correct department as they do not take calls. Everytime an email will be send to request that the payment be loaded. I eventually got to a superviser called Keenan. He spoke to the service manager at the department that is supposed to capture these payments. According to Keenan he was told 3 weeks back that it was loaded to be paid that week. Yet, no payments. Even Keenan does not know what to tell me anymore. I spoke to him again yesterday (22/11/2023) and expressed how dissapointed I was in Discovery health. They are really very unrealiable at this stage. He said that he revered this to person to whom the service manager must report back, and that someone will phone me back before closing yesterday. Guess what: NO ONE BOTHERED to phone me back and the claim is still not loaded.

I want to warn everybody out there that is looking for a medical aid - think twice. I

I honeslty hope that somebody at Discovery sees this review and phone me back.