Very bad service from DIscovery on their preferred supplier networks

<p>I've been on chronic meds for years with no issues. I switched plans to the Delta network and was told that I would nw how to collect my meds at a preferred supplier which is Clicks or Dischem. The first month at the beginning of Jan I was told that there wasn't stock of the precribed meds and the pharmacy would substitute it with something else. The secnd month at the beginning Feb, the same thing happened. I then noticed payment was going off from my MSA and not the chronic allocation. I called Discovery two weeks ago with the query asking why with no solution.</p> <p> </p> <p>First I was transferred to the chronic department wh told me they could do nothing abut reversing the payment and transferred me back to customer Care...who also promptly told me I need to speak to chronic. After being transferred to cronis for the thirs time I insisted on speaking to a manager in customer service only to be told the chronic department was closed and that she would find out what to do and call me back.</p> <p> </p> <p>I got a call back the next day to say I must ask the dr to write out a new script for the chronic meds changing it to the one the pharmacy has in stock.</p> <p> </p> <p>NOT WHAT I WANTED AT ALL.</p> <p> </p> <p>My query was on the reversal of the mney to my MSA. </p> <p> </p> <p>SO Discovery is you are going to insist on specifying providers please ensure that they have the correct medicaton in stock and if they don't have the stock ensure that we th members do not end up paying for it.</p> <p> </p> <p>I am stil waiting on this matter to be resolved. It is now day 15 and counting.....</p>