Very bad service .

Very dissapointed my husband is in pain for 4 th day now with kidney stones . He has never been to a Dr or hospital in 20 years . But i was informed that they cannot approve the procedure to remove kidney stones as they need info of Dr's before he joined the fund . Been on the phone since yesterday and procedure was going to be today Been on the phone today the whole day with Discovery medical aid . Waited the whole day at hospital and after sending the 3 rd PMA form each time being told turnaround time is 8 hours after each form . Phoned again after each form and after the 3rd form just to be told sorry the department that works with our review closed at 5 and you can try again tommorow . So his procedure was once again cancelled and still no answer . Every person that i spoke to has a difderent story in the mean time hes suffering with a stone that is stuck in the urethra , that he cant pass urine and very bad pain in kidneys . And the CT - KUB confirmed stones and obstruction . Another sleepless night for us . It makes me so angry that this is now the start of a new medical and you already have trouble . I really think that they have enough information now .