MS
Marvin S

1 reviews | Active since Apr 2018

22 May 2018, 10:17

Very bad.... Please stay away from it

A very short but painful journey with discovery medical aid.... Guys please think twice.. Think again before you join discovery medical aid.. They are just there to milk you... Pay.. Pay and pay but when you have a problem they will.make sure they find something against you so you won't be covered... But I won't keep quiet and I won't stop till I get justice...

My wife and I joined discovery medical aid and we were told no waiting period... I got sick and I went to see my GP.. He referred me to the hospital... When I got there..Doctor Darling and ass.. Suggested they will have to admit... Discovery declined the authorisation saying i should let my Gp complete a personal medical assesment Form and send it to them... I waited for more than 2 weeks... When i called discovery i was told that are going to terminate my cover because of "non disclosure" the reason being... I saw my GP in november 2017.. And i didnt tell them i have seen a GP... That they will cancel my cover.. Then i will have to reapply again... I said to the guy (George) no problem...he was very nice and professional... He promised to send us a cancellation form etc...which he never did. This morning my wife and i called discovery to let them know of our intention..... We were told they cannot cancel it until the forensic department approve it..... And the lady that we spoke to was very rude... Raw... Unprofessional and even saying on the phone.. " oh my God " etc...like we were disturbing her... Her name is rahgmad....... She told us i will have to pay 2000+ to discovery for non disclosure.... I asked her non disclosure of what because i have no condition nor do i have any disease.. As per my GP letter.. He said to them i am havibg a symptoms of bloating etc.... Discovery said to me i should have declared i was having a condition..... I even asked them why cant they investigate their client very well before joining the scheme..and why do they always have something to say when a client need to get an admission? I was told that i can re apply but i should say on the form that i have a condition....so 1 year waiting period will be app****.. I asked the guy if they can help by telling me what condition do i have so i know. Because as far as i know i have no condition.. I was put on hold for more than 17 min then she drop the call.... Guy please they are a lot of good medical aid out there bu discovery aint the one....please think twice before you join discovery... Please i am pleading with you to think twice before joining discovery medical aid.... They might look great but wait till u have a problem.. Please stay away from discovery... I now want to accept i am no longer covered but they saying no i will have to wait for another week... I was told they will hand me over to their debt department.... Please stay away from discovery..

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Replies (3)
Discovery Health
Discovery Health's reply22 May 2018, 10:31
Official

Dear Marv27

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

MS
Marvin S's update22 May 2018, 17:03
Reviewer Update
I shared a post about how I was unfairly treated by discovery medical aid..this morning.. So just to keep you informed I just want to thank each and everyone I received a response from discovery that they are investigating the matter... They sent us a cancellation letter and a new application form...... I sincerely want to thank an Agent by the name Tezlee from discovery for being excellent and for going out of her way to help... Tezlee you are a ? I wanna to thank George for being very professional in dealing with this matter.... And lastly I want to say thanks to Yashin Lallchander for showing leadership... I don't know how to thank the founder of this group and it's entire admi.... I got a reply from the public protector office as well.... A reply on hello Peter etc.... And I have learned my mistakes.. Next time if I want to join any other medical aid... I will make sure I remember all the GP's that I have been to since the day I was born... To avoid tension like this... If possible attach all the necessary documents to the application form... But discovery have to really define what they mean by condition... Or any chronic condition before you join the scheme... You can only know your condition after being diagnosed, Comfirmed that you Have "A" condition.. You cant just put someone on waiting period if they don't have any confirmed chronic condition.. Will keep you informed about everything.. Thank you Belinda Van heerden etc....thanks to each of you... United we will go places I know some of you are happy with discovery and some of us are not... But the question is aren't we all supposed to be happy with discovery? If some are happy and some are not it means there's a problem.. And they must deal with it and make all of us happy... Paying for a medical aid is not easy especially if you are a private payer.. Some people will say anything because they are lucky enough to work for a company that care for their health... Some of us pay it from our own pocket so every cent count... I thank all of you may God bless us all and keep us stronger and United
Discovery Health
Discovery Health's reply23 May 2018, 08:30
Official

Dear Marv27

Thank you again for taking the time to recognise one of our people! Please feel free to call us for any further assistance.

Regards
Discovery Health Servicing Team