Very bad experience worst health aid I’ve ever seen 7 months later after pregnancy they haven’t paid my claim

Very bad experience worst health aid I’ve ever seen 7 months later after pregnancy they haven’t paid my claim. I went to Busament after I was instructed by the last agent I can use any hospital as I was pregnant and needed attention urgently. They didn’t tell me about any documentation. Now credit department is calling. I’m going to escalate this to ombudsman