VERY BAD EXPERIENCE

<p>I jioned discovery health in November 2016 and added 3 beneficiaries . My beneficiaries were on another medical aid scheme and they were never without a medical aid. only one beneficiary was admitted in hospital in the past Year. all three beneficiaries were out on a general waiting period and i ask why they tell me that is because i answered yes on question 7.2 .. of course i answered yes because one of the beneficaries was admited to hospital that year. i will understand why Ntando is on a waiting period but the other two dependants i dont understand why are they on a waiting period????? they were always on a medical aid, they have not been hospitalise recently, the fact that the other dependant was hospitalised should not affect the others. thats very underhanded , they give you one form to add three dependants and only one question 7.2?????? someone at discovery needs to call me and tell me that they have been removed from the general waiting period today or i will take further steps. Haroun Mouzer is useless he could not even give me an answer. i pay a lot of money and expect service. </p> <p>i have also still to recieve my card after 3 months. they keep telling me they are on their way, last week i was told they will cuorier them to me in 5 days, the week is almost gone now.</p>