Very bad customer care and assistance !!

Long story but have now been waiting for Discovery to get their fingers out thier ***** and come back to us with a re-activation. We were told last week that it would be R 3 200.00 and when we phoned on Tuesday to make sure everything is now ok, were told first that it would be R 6 700.00 and then R 12 200.00. We paid this yesterday morning and despite promises that we would be back on by yesterday afternoon, we are still not on and still waiting for at least 2 people to phone us back and tell us what is happening. This is not just a complaint - this is a VERY serious situation as the main member was supposed to be admitted to hospital on Tuesday for an MRI for an irritation on the brain. I know we let it lapse but had we got the correct information to start with - this would not have been an issue !! SO FURIOUS !!!!!!