VARIOUS BAD SERVICE AND INCOMPETENCY COMPLAINTS!!!

For the month of March, there was a dispute as to which income bracket I was in, thus there were uncer*****ies regarding my monthly rate for Discovery Key Care. Without Key Care I was also unable to get Vitality. The final amount quoted to me for Key Care was R764 per month, with Vitality costing R185 per month.I then in April paid for both March and April via. manual payments for both Key Care and Vitality as instructed totaling R1528 for Key Care and R370 for Vitality for both months combined. I then set up a stop order for R949 to be debited from my account starting in the month of May. For May, R1319 was debited with is R370 too much. I immediately notified Discovery and was told that it also showed on their system and the money should be back in my account within a few days. I waited almost a month before phoning back at my own cost only to be told I need to prove they debited R370 extra. On the 31st of August I emailed bank statements to Discovery and within 3 working days hadn't heard from within the 3 working days as the email response stated.There is a whole lot more to this story, would you please be so kind as to phone me so that I could explain it fully to you.Thank you