Utterly Poor Discovery Health Service!!!!!!!!!!!!!!!!!!!!!!

Discovery confirmed that an amount I owe them (due to a member moving from my membership to his own medical aid during the year) will be changed from debit order to manual EFT payment.

This was done to prevent claims to be paid to myself, to be subtracted from the amount owing. Discovery confirmed that if this amount owing is changed to EFT, claims will be paid to myself, without first subtracting from this amount owing.

Guess what? After all the phone calls with Discovery and email exchanges to bring about this change, Discovery went and subtracted a recent claim amount from this amount owing.

This is to scream of. And I do not have any hopes that Discovery will be able to correct and reverse this mistake, as they always have excuses that it is a system issue and they cannot change the system. What utterly poor service!!!!!!!!!