utterly disgusted

i downgraded my plan last year but the consultant (heidi donaldson) put me on the wrong plan but i wasn't allowed to change until the end of the year. i phoned in mid October to upgrade my plan where i was told it was too early. i phoned again in January where the consultant said that i wasn't sure what i wanted and asked me to read all the related plans before i make a decision. i did this only to be told im too late and i must wait until the end of the year. all this because of an *********** agent. frustrating!