Utterly disappointed by the shocking service....

My mom has been diagnosed with Primary Pulmonary Hypertension. We have sent the necessary information to PMB end of October already. Your PMB section keep on advising that they have not received it. I have sent the information numerous times and to date no proper feedback has been given as to whether the application for chronic medication will be approved. I am utterly disappointed and have no confidence that your consultants are competent to resolve the matter. PLEASE URGENTLY ASSIST OTHERWISE I WILL HAVE NO ALTERNATIVE TO ESCALATE THE THE HIGHEST LEVEL; WHICH IS EXCO.